Shipping Information

We currently ship within Canada and the *Continental USA.

*Shipments sent to the USA may be subject to import duties and taxes that are levied and collected by the United States. All prices are shown in Canadian Dollars (Cdn). The item price is exclusive of any import duties. Beyond Belief Biscotti is not responsible for additional shipping costs.(https://www.cbp.gov/trade/basic-import-export/internet-purchases)

Our biscotti are baked to order, so please allow up to 3-5 business days for orders to be prepared for shipment. 

We cannot ship to PO boxes. Beyond Belief Biscotti is not responsible for delayed or returned orders due to incorrect or undeliverable addresses. Please ensure the shipping information is correct before checkout.

We will not provide a guarantee or refund for delayed deliveries caused by recipient not being home, or for damaged parcels, and factors beyond our control (i.e. inclement weather, inaccurate address information, traffic problems, mechanical errors).

  • Third Party Recipient: If a request is made to leave the parcel with a third party (i.e.concierge), you accept all liability and risk for your purchase. No refund or credit will be provided due to inclement weather, theft or consumption.

Warm Weather Delivery

We are delighted when spring and summer finally arrive!

That however, can pose challenges for the delivery of perishable goods. If you live in Canada, we suggest you consider using Canada Post's FlexDelivery option, which allows you to choose a nearby post office as your delivery address. Your delicious biscotti will be stored in a climate controlled environment and not out in the elements. It is a convenient, secure and FREE service!

www.canadapost.ca/flexdelivery

Cancellations

To change or cancel an order, please call 416-992-4408 or email the request. All orders must be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period as all products are baked to order.

Product Availability

All our products are baked fresh to order and as a result, on occasion, products listed on the website may be out of stock. If you order one of these products we will notify you in advance of the ship date. At that time you will have the choice of canceling your order or choosing another item.